What do most of us do when we ’re repeatedly jerk around by gadget companies who refuse to completely ready broken electronics ? Most of the fourth dimension we give up , vacate ourselves to the fact that we ’re not getting anywhere and eventually just buying a unexampled phone / mp3 player / wassailer to substitute the defective whole . This human in Singapore decline to take this route when Nokia fundamentally ignored his repair call , and read affair into his own hand using their version ofsmall claims court . He sets a in effect example for all of us .
Here ’s his taradiddle .
I finally won the conflict against Nokia Pte Ltd.
I buy a Nokia phone in Aug 2007 through Starhub with 24months contract bridge at $ 388 .
The earpiece was not go properly in the very first week . I tried to ask for a one to one exchange and was respond , “ Nokia has no such policy ” . I got no choice but to send to Nokia Care Centre for stamping ground .
Between Aug 2007 and Nov 2007 , countless of trial and many phone call were made to Nokia . So much fourth dimension was wasted but the phone was stupefy from bad to bad .
I give warning to Nokia that I was regard to file a claim against them through Small Claim Tribunal . I at last take activeness as there was no right follow up from Nokia after one month .
Nokia authorized a young girl to hail for the first consultation and then in nonpayment of attending before the Tribunal for the rest .
I ultimately deliver the goods the showcase and was awarded $ 778 by Small Claim Tribunal in 18 Dec 2007 .
Nokia was given 15 day to make the settlement , but they did not reply to me .
I called to check about it on 22 Jan 2008 , and Nokia said that they did not pick up such notification .
I went to their HQ the next day , after present the Order of Tribunal to the Manager , he finally fit in to pay . However , Nokia would give me if only I agreed to sign a conditional letter of the alphabet . They want to keep my mouth shut and I was not allow to divulge this title to any third company . I refused as they had no right to impose any experimental condition because this was not an out of court closure .
I then apply for WSS ( Writ of Seizure and Sale ) the next Clarence Shepard Day Jr. . An appointment date was scheduled on 11 Feb 2008 .
I attach to the bailiff officer to Nokia HQ . Nokia was then given two pick by the bailiff ship’s officer . One was to make settlement and the other one was get the bailiff officer to sticker their transferrable asset .
They finally woke up and agree to make requital . By then , they got to yield $ 1,018.43 rather of $ 778 .
By share this experience , I hope that many have a good estimation of what to do if encounter similar situation in the future .
Many of us would n’t need to take the trouble to make such call . Some may have no time , and some may think that Nokia is such a big troupe and no power point go against them .
The Relations Manager of Nokia , Ms Serene Teo , told me that I wo n’t be able-bodied to win the typesetter’s case and the most I could only get back $ 388 . This was what she believe , but she was unseasonable .
If you ’re have a baffling time get that caller to repair your convenience even after go through prescribed transmission channel , try small claim homage . We ’re not certain what the exact maximum dollar amount is that you could claim is ( it ’s unlike for each orbit ? ) but a little inquiry and you should be able-bodied to find out . Visit oursister site Consumeristfor more information as well , since this is all they do with their time . [ Omy.sg ]
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